100% Online, Telehealth care
No Insurance Required
1000's of Customers Served
Free, Fast Shipping to all 50 states
100% Online, Telehealth care
No Insurance Required
1000's of Customers Served
Free, Fast Shipping to all 50 states
FAQ
❄️ Cold Shipping & Medication
Q: My ice packs were melted when the package arrived. Is the medication still safe?
Yes! It’s completely normal for ice packs to melt during transit. All medications are shipped with insulated packaging and frozen ice packs using 2-day shipping to maintain stability. Based on pharmacy testing, your medication remains effective and safe for use—even if it no longer feels cold to the touch when it arrives. Just refrigerate it upon delivery. See the heat study provided by one of our pharmacy partners
Q: How long can my medication be outside the fridge?
Most of our medications, are stable at room temperature for several days during shipping. Pharmacy partners conduct stability testing to ensure safety during transit, even with minor delays or temperature fluctuations. Once received, place your order in the refrigerator.
Q: Can I request overnight shipping instead of 2-day?
At this time, we only offer 2-day shipping for temperature-sensitive products. Overnight shipping does not guarantee faster delivery by your local driver and often results in the same handling conditions. Our 2-day shipping method with insulated packaging is the most reliable and recommended option by our pharmacy partners.
Q: What if my package was delayed during shipping?
Delays can happen due to carrier issues, but your product is still protected. Our packaging is designed to account for transit time, and the pharmacy verifies that your medication remains viable unless exposed to extreme conditions for extended periods. If your package was severely delayed (7+ days), please contact us.
Q: My vial feels cool but not cold—is that normal?
Yes. The product is designed to remain stable even if it’s not ice-cold upon arrival. Cold packs may be melted, and the vial may feel slightly cool or room temperature. This is expected and does not indicate that the product has been compromised.
💉 Treatment & Dosage Questions
Q: How do I know which treatment is right for me?
Once you complete our questionnaire, a licensed provider will review your health history and goals to determine the best option for you. You’ll only be charged if approved.
Q: How long does it take to see results?
Every body is different! Some patients notice improvements within 1–2 weeks, while others experience more gradual shifts over time. Consistency is key.
Q: Can I combine multiple treatments (e.g., NAD+, LipoB12, Glutathione)?
Yes! Many patients stack treatments for compounded benefits. You’ll receive provider guidance on safe combinations and dosing.
Q: Are these injections safe?
All medications are prescribed by licensed healthcare providers and compounded by accredited U.S. pharmacies following strict quality protocols.
📦 Shipping & Fulfillment
Q: How long does it take to receive my order?
After your provider approves your treatment plan, your order ships within 1–2 business days via UPS 2-Day shipping. Most customers receive it within 3–4 business days from approval.
Q: Where do orders ship from?
All medications are shipped directly from our U.S.-based partner pharmacies.
Q: Do you ship to P.O. boxes?
Due to cold shipping requirements, we can only deliver to physical addresses.
💳 Pricing, Subscriptions & Payments
Q: When will I be charged?
You’ll only be charged after your treatment is reviewed and approved by a provider. If you’re not approved, you won’t be billed.
Q: Is this a one-time purchase or a subscription?
You can choose either! Most of our treatments are offered with monthly or quarterly subscription options, but you can also order one time.
Q: How do I pause, skip, or cancel my subscription?
You can manage everything directly inside your NourRx portal. Need help contact [email protected] Our team is always happy to assist.
Q: Do you offer refunds?
Due to the nature of prescription products, we do not offer refunds once medication is shipped—unless your order arrives damaged or is deemed compromised by the pharmacy. (For more info, see our Shipping & Refund Policy.)
👩 Medical Review Process
Q: Who are the providers behind NourRx?
Our care team includes licensed nurse practitioners and medical professionals licensed in all 50 states.
Q: Do I have to do a video call?
Nope! Majority of our consultations are asynchronous— you'll simply complete the intake form and your provider will review and approve treatment if appropriate.
Q: How fast will I be approved?
Most patients receive a decision within 24 hours. You’ll get an email update as soon as your order is approved and ready to ship.
Brand & Philosophy
Q: What makes NourRx different?
We don’t just ship medications—we provide aesthetic, wellness-forward treatments that fit into your lifestyle. No clinics. No waiting rooms. Just bio-optimization from the comfort of home.
Q: Do you offer custom kits?
At this time, we offer individual treatments only. However, many patients stack their own routine based on their goals. Need help building your protocol? Just reach out and our client success team would be glad to assist you.
Disclaimer: All prescriptions are provided by licensed medical professionals. Results may vary. This site does not replace medical advice.
NourRx — Confidential care, made premium.
All Rights Reserved || NourRx
Copyright (C) 2025